I am not getting a large enough drop of blood to fill the capillary tube.

• Make sure hand and finger are warm.
• Increase blood flow by squeezing and massaging the hand and finger.
• If this does not work, re-stick. Massage the hand from palm to fingertip to get a "flush" at the end of finger, and then stick the finger where you see the flush.
• Make sure you use a lancet with sufficient penetration depth (>2mm).
• If the blood runs down the finger, hold the finger with the puncture down so that the blood drop "hangs."

The result is unexpectedly low.

The result reads "<100".

• Did some blood miss the white application window on the strip? If so, you must repeat the test with a new test strip.
• Did the blood not fill to the black line on the capillary tube or plastic capillary blood collector? If so, you must repeat the test with a new test strip and blood sample.
• If you used a capillary tube and plunger, did you accidentally move the plug in the capillary when you inserted the plunger? If so, you must repeat the test with a new test strip and new capillary.
• If you used a plastic blood collector, did you squeeze the bulb when you collected the blood? If so, you probably got an incorrect amount of blood and the test must be repeated.
• Remove the strip and look at the back of the reaction area. Is the area completely and evenly colored blue? If not you must repeat the test with a new test strip.
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• Was the strip inserted into the analyzer with the ribbed side up? If not, you must repeat the test with a new test strip.

Note: If there is ever a doubt about the result, you should repeat the test. If the second result is the same or close to the first, the result is confirmed (even though unexpected).

The capillary did not fill with blood to the black line.

• Make sure you are filling the end closest to the black line.
• Hold the capillary tube or capillary blood collector horizontally to fill easier.
• Massage hand and finger to get more blood. Be careful not to "milk" the finger near the fingerstick. Touch capillary tube or capillary to blood drop again to obtain more blood. Repeat as needed.

The result is unexpectedly high.

The result reads ">400".

• Was there excess blood on the outside of the capillary tube or capillary that dispensed onto the strip? If so, there might have been too much blood applied to the white blood application window. Clean the glass and repeat the test.
• Did you attempt to use two capillaries or apply the blood directly from the finger? If so, there might have been too much blood applied. You will need to repeat the test.
• Is the window for the analyzer dirty? If so, you must clean it with an alcohol wipe and gauze pad, then repeat the test.

Note: If there is ever a doubt about the result, you should repeat the test. If the second result is the same or close to the first, the result is confirmed (even though unexpected).

The analyzer displays CHANGE BATTERY.

• Replace both AAA batteries. (Battery door on the back of analyzer slides open.)

The analyzer's display is blank.

• If the analyzer was idle for more than 3 minutes, it may have automatically shut off. Press the ENTER button to turn ON.
• To retrieve results from memory: Turn on. Press NEXT to RUN TEST menu.
• Press NEXT again to get MEMORY and press ENTER , then CHEM will be displayed.
• Press ENTER again.
• Press NEXT and CHOL is displayed.
• Press ENTER to display last result.

The display says INSTALL MEMO CHIP.

• The MEMo chip may be loose or damaged or upside down. Make sure it is correctly inserted and push firmly into the analyzer. If that does not resolve the problem, replace the MEMo chip with another of the same lot code.