I cannot get enough blood to fill the capillary tube to the black band. / I cannot get enough blood to fill the plastic capillary blood collector to the red band.

• Make sure that the person's hands are warm. Continue massaging to form another drop.
• Select a different finger. Rub and massage the hand to improve blood flow. Stick the finger.
• Make sure you use a lancet with sufficient penetration depth (PTS, pink, 2.8mm).
• If using a plastic blood collector, do not squeeze the bulb when filling the pipet.

I am not getting any display.

• The analyzer automatically shuts off if idle for 3 minutes. If it is off, turn on again with Enter button.
• If analyzer will not turn on, replace two AAA batteries. (Battery door on the back of analyzer slides open.)

The display is a message, not a result.

• If APPLY SAMPLE is displayed for more than two (2) minutes after blood has been applied to the strip, there is not enough to run the test. Discard and repeat test with another strip.
• If TESTING is displayed, wait at least 2 minutes.
• If display is RUN TEST, or shows a previous result, or is blank, press the Enter button.

The CHOL result is displayed, but the HDL, TRIG, LDL, and TC/HDL do not display.

• The CHOL result will display first. Use the Next button to scroll to HDL, then TRIG, then LDL (calc), then TC/HDL.

The results are not what I expected (too low or too high). / The display reads: CHOL < 100 or > 400, or HDL < 15 or > 100, or TRIG < 50 or > 500

• Make sure the capillary tube is filled with blood to the black band (or plastic capillary blood collector is filled to the red line).
• Check to see if you may have made an error:
  • Make sure the strip was inserted firmly all the way into the analyzer.
  • Make sure the strip was inserted with the ribbed side up.
  • Make sure you applied enough blood to the application window. Remove the strip after testing to check the back side of the reaction area. Reaction areas should be completely and evenly colored with a shade of blue.
  • 
• Make sure the analyzer glass is clean. Clean it with an alcohol wipe and gauze pad, then repeat the test.

Whenever results are suspect or read out of range, always perform another fingerstick and test again. The result is confirmed if the second test is performed correctly and approximately the same result appears.

I get CHOL, HDL, And TRIG results, but not LDL (calc).

LDL will not calculate if:

• CHOL < 100 or > 400, or
• HDL < 15 or > 100, or
• TRIG < 50 or > 500

I get CHANGE BATTERY display.

• Replace two AAA batteries. (Battery door on the back of analyzer slides open.)

I get INSTALL MEMO CHIP display.

• The MEMo chip may be loose. Push firmly into analyzer to ensure it is firmly in place.
• The chip may be upside down. (The finger-notch should be up.) Remove and firmly replace correctly.
• If the above do not correct the problem, insert another MEMo chip with the same lot code.