QuickMedical Customer Service

QuickMedical Customer Service

QuickMedical Warehouse

QuickMedical Warehouse

QuickMedical Staff

QuickMedical Staff

QuickMedical Corporate Office

QuickMedical Corporate Office

QuickMedical Open House

QuickMedical Open House

QuickMedical Videographer

QuickMedical Videographer

QuickMedical Warehouse

QuickMedical Warehouse

QuickMedical Warehouse

QuickMedical Warehouse

  • Phone: 425-222-5963
  • Toll Free: 888-345-4858
  • Fax: 425-222-6030
  • Corporate Mailing Address:
  • QuickMedical Corporate Office
  • 30200 S.E. 79th St., Suite 120
  • Issaquah, WA 98027-8792

Shipment Tracking

Use the form below to enter in your assigned tracking number. Tracking will not work until the shipping company has downloaded your information. Most orders can be tracked within 24 to 48 hours. Should your order not come up in the system, please try again in 2 hours or contact us for assistance. Please note: Select items may be shipped direct from the factory, in this case tracking may not be available.

Enter your Internet Order Number, Invoice or PO#

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Shipping

QuickMedical uses FedEx and UPS for most of their shipping needs.

On most QuickMedical orders, customers will receive a tracking number by e-mail. However, when an order is drop shipped from the manufacturer's warehouse, an e-mail notification may not be provided.

Every effort is made to process and ship in-stock items the day the order is received. Orders received after 2:00 P.M. PST time will ship the following business day. For urgent deliveries, please call to confirm shipping.

A back order notification will be sent on any item that is not in stock.

The QuickMedical web site automatically calculates shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the corrected amount results in a higher shipping fee of over $5.00, you will be contacted for approval prior to shipment.

Many of our products ship factory direct. Some manufacturers require a minimum order and may charge for broken cartons. Some manufacturers will not ship less than a full case lot. Some bulky items may require an additional freight amount above what is shown in our system. In this case you will be notified ASAP. You will also have the option to cancel the order at that time.

Transit Times: (for items in stock, shipping via Ground Service from the QuickMedical warehouse, located in Issaquah, WA, USA.)

North West: 1-3 days
South West: 3-4 days
Mid West region: 3-4 days
North East: 5-6 days
South East: 5-6 days

Orders drop shipped from the manufacturer's warehouse may experience longer transit times depending on the location of the manufacturer's warehouse.

Expedited Shipments
QuickMedical offers expedited shipping for our customers' convenience.

QuickMedical offers the ability to ship "In Stock" Next Day Air, 2nd Day Air, and 3rd Day Air

Note: Weekends and Holidays are not considered travel days (UPS will not deliver on the weekend).

Expedited orders shipped on Friday: UPS Next Day Air shipped on Friday will be deliverd Monday, 2nd Day Air will be delivered Tuesday, and 3rd Day Air delivered on Wednesday. FedEx delivers residential shipments on Saturday, but not on Monday.

On Fridays only, UPS next day Saturday delivery might be available in your area, please call our customer service department for more details.

Due to technical or human error, QuickMedical cannot guarantee the ship day or delivery day on any expedited shipment. We recommend you call and consult with our customer service department to verbally communicate all expedited shipping requirements. 888-345-4858

Some products ship "Factory Direct." We will do everything possible to have the factory ship your order as requested however we cannot guarantee the factory will be able to meet your deadlines. We highly recommend after placing your order online that you call and consult with our customer service department about your delivery requirements.

UPS only ships to street addresses and will not ship to a PO Box.

Please review the UPS Privacy Policy for further clarification of their specific guiding principles.

For Freight Shipments:

When your freight arrives...
Immediately upon arrival, inspect your shipment. Delivery drivers must wait for the product to be inspected at time of delivery.

Freight damage happens on less than 1% of all freight shipments. If damage is found, it is very important that you write detailed damage notes on the freight bill before signing.

If you consider the damage to be excessive, refuse the delivery and call QuickMedical at (425) 222-5963.

  • Inspect your delivery thoroughly.
  • Open all packages and visually inspect for scratches, cracks, tears, and punctures.
  • If applicable, open all drawers and doors, and inspect all corners.
  • Look under the pallet to see if there is hidden damage caused by a forklift.

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Purchase Orders

Purchase Orders: Net 30 day terms are available to qualified hospitals, medical facilities, and government agencies within the United States. We regret that we do not extend credit terms to private individuals and companies that do not meet our credit requirement or companies located internationally. Purchase Orders must be in writing and can be faxed to: 425-222-6030 or mailed to: QuickMedical 30200 S.E. 79th St., Suite 120 Issaquah, WA 98027-8792.

Credit Application: Fill out online, print, and fax with your company's purchase order form to 425-222-6030

To download a signed QuickMedical IRS Tax Form W9 with Taxpayer Identification Number (TIN), please Click Here .

Customer Purchase Order Form: Order form with customer terms. For use when company PO is not supplied. Fax completed form to 425-222-6030

PO Confirmation: All purchase orders sent to QuickMedical are processed promptly after receipt. A confirmation will be faxed or e-mailed to you for your convenience. If you do not receive our confirmation please call to confirm or resubmit your purchase order.

PO's with Expedited Shipment: For expedited shipments, it is recommended you call and confirm our ability to ship your order as requested on your PO.

PO Terms: The QuickMedical payment term is net 30 days. Please indicate net 30 days on your purchase order to prevent delays in the processing of your order.

QuickMedical Quotes: If you received a quote from QuickMedical, please put the quote number on your purchase order to ensure accurate pricing.

Right to Refuse Credit: QuickMedical reserves the right to refuse credit to those accounts that do not meet our requirements. If an account does not get approved we accept all major credit cards.

New Account Approval Process: Print the credit application above. Complete, sign and return your application to QuickMedical for approval. Our process for approving new accounts is a timely process therefore we cannot guarantee how long it will take to approve a new account. In the interim we offer the ability to pay with all major credit cards. Once approved or denied you will be informed of our decision in writing via fax or e-mail. Some new accounts will be required to pay for the first several orders by credit card. back to top

Payment Options

At QuickMedical you may securely pay online with Visa, Master Card, Discover or American Express. We will also process your order by phone or fax. Select the products you would like to order, click the "Finalize Order" button, and print the "checkout" page. You can then fax or mail this page, or refer to it when ordering by phone. Also see our information on using a purchase order below.

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Return Policy

Our standard return policy for most products is 30 days from the ship date, however QuickMedical has over 36 thousand items featured on the website. The return policy for each product may vary. On the product page view the return tab for the return policy related to the product you wish to purchase.

Return Shipping: Customer is responsible for return shipping charges, unless the item is confirmed defective with the manufacturer. If any product is found to be defective, QuickMedical will promptly exchange and send a return label or UPS call tag for the return.

RMA (Return Material Authorization): An RMA number is required on all returns. Call QuickMedical for an RMA number and instructions on how and where to return your order. All returns without an RMA number are subject to our 30 day return policy and may not be honored. If the return is honored, a 25% restock fee will be applied. If the return is not honored the item will be returned to the customer at their expense.

Defective Items: All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.

Special Ordered Items: All items that are special ordered are non returnable. This will pertain to items with special color, size or alteration. QuickMedical will not be held responsible for items ordered with a special color not meeting customer requirement. Color swatches can be provided upon request.

Refused Shipment: All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.

List of Return Requirements:

  • All returns must be in original factory packaging and undamaged
  • All parts, including manuals and batteries, must be returned
  • All packaging must be returned
  • Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
  • Please send a detailed explanation about your return. Example: "Never used or Open" or "Defective Merchandise"
  • Customer is responsible for return shipping
  • Ensure your return at the cost of the product in the event your return is lost or damaged
  • An RMA number is Required
  • When returning your order please write on the outside of the return label your RMA number.

Restock Fee: Most returns do not get charged a restock fee. Some products that are drop shipped from the factory may be subject to a factory restock fee. These fees are determined by the manufacturer at the point of return.

List of Restock Fees

  • Returns sent back to QuickMedical without an RMA number are subject to a 25% restock fee. Please call our toll free number to obtain an RMA number and instructions for your return at 888-345-4858.
  • Factory direct returns are subject to the Manufacturer's restock fee if applicable.
  • Refused shipments are subject to a 25% restock fee.

Guarantee / Warranty

All products carry a manufacturer's warranty against defects. The product warranty information can be found on the product information page on our website and / or inside the box or packaging. All products are covered by the manufacturer's standard warranty. Most products purchased through QuickMedical carry a 30-day money back guarantee. Simply call one of our sales associates to obtain a return authorization number and return the product in the original packaging to our warehouse. You will be credited the full purchase price upon receipt. Select items that are not covered by the 30-day QuickMedical money back guarantee include those that are exposed to bodily fluids like blood, breast milk, saliva, urine, sores or wounds. (see list)

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Privacy Statement

When you provide contact or billing information by phone or Internet, that information is kept strictly confidential. We will not sell, share, or rent user information to any outside party not directly involved in the processing of your current transaction. All information transmitted by you to us while visiting our website is secured using the latest technology in software encryption and security.

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Credit Card "Charge Backs"

Credit Card Charge Backs happen when a customer requests a Charge Reversal with their credit card company. Most Charge Backs are due to unrecognizable transactions on the customer billing statement. Most credit card companies list the seller's phone number next to the charged amount on the customer's statement. Please call the number posted if you do not recognize the charge and a customer service representative will be happy to clarify the item(s) purchased. Due to the costly time and fees involved with Charge Backs, QuickMedical will charge the customer a $25.00 fee for each Charge Back. In the event of any Charge Back transactions, the customer agrees to pay this fee.

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All Pricing is Subject to Change Without Notice

The utmost care was used in preparation of the QuickMedical website but we cannot be responsible for errors or omissions. Prices are updated electronically and, despite our best efforts, a small number of the items on QuickMedical.com may reflect incorrect prices due to computer or human error, etc. Rest assured, we verify price changes on a regular basis. If the correct price is lower than our stated price, we will charge you the lower amount and ship the item to you. If the correct price is higher than our stated price, QuickMedical will contact you before shipping for your approval.

For all prices, products and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors, and other extenuating circumstances. We make every effort to ensure the accuracy of the pricing on the QuickMedical website. In addition, we cannot guarantee any QuickMedical prices listed on other websites or search engines.

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Washington State Visitors Guide

Visiting the Seattle area? First visit to the great state of Washington? Check out the QuickMedical Visitor Guide to Washington and the greater Seattle area. In this guide you will find tips on lodging, dining, shopping, outdoor activities, and much more.

QuickMedical Visitor Guide
  • QuickMedical
  • Copyright 2009
  • Toll Free: 888-345-4858
  • Local: 425-222-5963
  • Fax: 425-222-6030