contracts: terms and conditions
QuickMedical's 30 Day Money Back Guarantee:
Our standard return policy for most products is 30 days from the product's ship date; however, because
QuickMedical has over 36 thousand items featured on its website, the return policy for each product
may vary. On each product's page, you can select the "Warranty / Return" tab to view the return policy
related to that specific product.
RMA (Return Material Authorization):
An RMA number is required on all returns. Save all factory packaging,
and call QuickMedical at (888) 345-4858 for an RMA number and instructions on how and where to return your
order. Return shipping is not provided as part of the QuickMedical 30 Day Money Back Guarantee.
Shipping:
QuickMedical uses FedEx, UPS & USP for most of their parcel shipping needs. On most QuickMedical
orders, customers will receive a tracking number by e-mail. However, when an order is drop shipped from the
manufacturer's warehouse, an e-mail notification may not be provided. Every effort is made to process and ship
in-stock items the day the order is received. Orders received after 2:00 P.M. PST time will ship the following
business day. For urgent deliveries, please call to confirm shipping. A back order notification will be sent on
any item that is not in stock. The QuickMedical web site automatically calculates shipping cost based on standard
shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the
corrected amount results in a higher shipping fee of over $5.00, you will be contacted for approval prior to
shipment.
Many of our products ship factory direct. Some manufacturers require a minimum order and may charge for broken
cartons.
Some manufacturers will not ship less than a full case lot. Some bulky items may require an additional freight
amount
above what is shown in our system. In this case you will be notified ASAP. You will also have the option to cancel
the
order at that time.
Return Policy:
Our standard return policy for most products is 30 days from the ship date, however QuickMedical has over
20 thousand items featured on the website. The return policy for each product may vary. On the product page view
the
return tab for the return policy related to the product you wish to purchase. Return summary on most items.
Return Shipping:
Customer is responsible for return shipping charges, unless the item is confirmed defective with the
manufacturer. If any product is found to be defective, QuickMedical will promptly exchange and send a return label
or
UPS call tag for the return.
RMA (Return Material Authorization):
An RMA number is required on all returns. Call QuickMedical for an RMA number and
instructions on how and where to return your order. All returns without an RMA number are subject to our 30 day
return
policy and may not be honored. If the return is honored, a 25% restock fee will be applied. If the return is not
honored
the item will be returned to the customer at their expense.
Defective Items:
All defective items must be confirmed defective with the factory, if found defective a replacement will
be sent or an RMA issued for return.
Special Ordered Items:
All items that are special ordered are non returnable. This will pertain to items with special color,
size or alteration. QuickMedical will not be held responsible for items ordered with a special color not meeting
customer
requirement. Color swatches can be provided upon request.
Refused Shipment:
All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be
responsible for return shipping charges.
List of Return Requirements:
- All returns must be in original factory packaging and undamaged
- All parts, including manuals and batteries, must be returned
- All packaging must be returned
- Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
- Please send a detailed explanation about your return. Example: "Never used or Open" or "Defective Merchandise"
- Customer is responsible for return shipping
- Ensure your return at the cost of the product in the event your return is lost or damaged
- An RMA number is Required
- When returning your order please write on the outside of the return label your RMA number.
Restock Fee:
Most returns do not get charged a restock fee. QuickMedical does not charge a restock fee, however, Some
products
that are
drop shipped from the factory may be subject to a factory restock fee. These fees are determined by the
manufacturer
at the
point of return. Call QuickMedical for more information.
List of Restock Fees
- Returns sent back to QuickMedical without an RMA number are subject to a 25% restock fee. Please call our
toll
free number
to obtain an RMA number and instructions for your return at 888-345-4858.
- Factory direct returns are subject to the Manufacturer's restock fee if applicable.
- Refused shipments are subject to a 25% restock fee.
Manufacturer’s Warranty:
All products carry a manufacturer's warranty against defects. The product warranty information
can be found on the product information page on our website and / or inside the box or packaging. All products
are
covered by the
manufacturer's standard warranty. Most products purchased through QuickMedical carry a 30-day money back
guarantee.
Simply call
one of our sales associates to obtain a return authorization number and return the product in the original
packaging
to our warehouse.
You will be credited the full purchase price upon receipt. Select items that are not covered by the 30-day
QuickMedical money back
guarantee include those that are exposed to bodily fluids like blood, breast milk, saliva, urine, sores or
wounds.
(see list)
Transit Times:
(for items in stock, shipping via Ground Service from the QuickMedical warehouse, located in Issaquah, WA,
USA.)
- North West: 1-3 days
- South West: 3-4 days
- Mid West region: 3-4 days
- North East: 5-6 days
- South East: 5-6 days
Orders drop shipped from the manufacturer's warehouse may experience longer transit times depending on the
location of the
manufacturer's warehouse.
Expedited Shipments:
QuickMedical offers expedited shipping for our customers' convenience. QuickMedical offers the ability to ship
"In Stock" Next
Day Air, 2nd Day Air, and 3rd Day Air. Note: Weekends and Holidays are not considered travel days (UPS will not
deliver on the
weekend). Expedited orders shipped on Friday: UPS Next Day Air shipped on Friday will be delivered Monday, 2nd
Day
Air will be
delivered Tuesday, and 3rd Day Air delivered on Wednesday. FedEx delivers residential shipments on Saturday, but
not
on Monday.
On Fridays only, UPS next day Saturday delivery might be available in your area, please call our customer
service
department for
more details.
Due to technical or human error, QuickMedical cannot guarantee the ship day or delivery day on any expedited
shipment. We recommend
you call and consult with our customer service department to verbally communicate all expedited shipping
requirements call 888-345-4858.
Items Shipping Factory Direct:
You have ordered an item that will ship directly from the manufacturer. The manufacturer’s ship date may vary
due
to inventory
or production lead times. If your order will not ship within 12- 48 hours we’ll contact you via E-mail or phone
and
give you an
approximate ship date once established. Most manufacturers inventory their products and will ship promptly.
However,
others have
custom made products that require time to manufacture. If you have specific delivery requirements please contact
QuickMedical’s
customer service and we’ll try to accommodate your delivery needs.
Shipping and Handling Estimate:
99% of all shipping estimates generated by our online shopping cart are calculated correctly. If, however, it
is
determined that
the final shipping amount is lower than what was originally calculated for your order, we will issue a credit to
you
for the
difference. If it is determined that the final shipping amount is higher than what was originally calculated for
your order,
we will contact you, with the amount and the reason for the increase, to obtain your approval before adjusting
your
order's
shipping charge. We will never increase your order's shipping amount without your prior knowledge and consent.
If
you feel the
shipping estimate generated by our online shopping cart is too high, please contact one of our customer service
representatives
at (888) 345-4858. We will review the accuracy of your estimate to ensure that you will pay the lowest amount
possible to receive
your shipment, depending upon your choice of shipping options and requirements.
Credit Card "Charge Backs":
Credit Card Charge Backs happen when a customer requests a Charge Reversal with their credit card company. Most
Charge Backs are
due to unrecognizable transactions on the customer billing statement. Most credit card companies list the
seller's
phone number
next to the charged amount on the customer's statement. Please call the number posted if you do not recognize
the
charge and a
customer service representative will be happy to clarify the item(s) purchased.
Privacy Statement:
When you provide contact or billing information by phone or Internet, that information is kept strictly
confidential. We will
not sell, share, or rent user information to any outside party not directly involved in the processing of your
current transaction.
All information transmitted by you to us while visiting our website is secured using the latest technology in
software encryption
and security. Please review the UPS Privacy Policy for further clarification of their specific guiding
principles.
We will never increase your order's shipping amount without your prior knowledge and consent.
