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Additional sales tax may apply if your order contains any item(s) which are shipped Factory Direct, due to the items manufacturer being required to charge sales tax when shipping to certain US states.
If your order will incur any additional sales tax, we will contact you for approval before processing your order.
99% of all shipping estimates generated by our online shopping cart are calculated correctly. If, however, it is determined that the final shipping amount is lower than what was originally calculated for your order, we will issue a credit to you for the difference. If it is determined that the final shipping amount is higher than what was originally calculated for your order, we will contact you, with the amount and the reason for the increase, to obtain your approval before adjusting your order's shipping charge.
We will never increase your order's shipping amount without your prior knowledge and consent.
If you feel the shipping estimate generated by our online shopping cart is too high, please contact one of our customer service representatives at (888) 345-4858. We will review the accuracy of your estimate to ensure that you will pay the lowest amount possible to receive your shipment, depending upon your choice of shipping options and requirements.
Dock to Dock Delivery You have chosen the dock to dock delivery options for your freight order. You will require a loading dock at your facility or take full responsibility for unloading the order when its delivered
Standard Curbside Delivery includes a lift gate to lower your goods to ground level. The carrier will remove the goods from the lift gate only. Inside delivery is not included with Standard Curbside Delivery and there is no additional charges.
Inside Delivery Your order will be maneuvered to the inside of your facility as long as there are no obstacles such as stairs, elevators, curbs, or narrow doors. If the driver encounters an obstacle preventing easy entry, they will leave your shipment as close as they can to the entry point. Inside Delivery has an additional charge of $60.
White Glove Delivery Your order will ship , two man delivery service includes inside delivery, the placement of your equipment, and removal of all debris.It does not include assembly or electrical work. (White Glove Deliver does includes Lift Gate)
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Our standard return policy for most products is 30 days from the product's ship date; however, because QuickMedical has over 36 thousand items featured on its website, the return policy for each product may vary. On each product's page, you can select the "Warranty / Return" tab to view the return policy related to that specific product.
An RMA number is required on all returns. Save all factory packaging, and call QuickMedical at (888) 345-4858 for an RMA number and instructions on how and where to return your order. Return shipping is not provided as part of the QuickMedical 30 Day Money Back Guarantee.
QuickMedical uses FedEx, UPS & USP for most of their parcel shipping needs. On most QuickMedical orders, customers will receive a tracking number by e-mail. However, when an order is drop shipped from the manufacturer's warehouse, an e-mail notification may not be provided. Every effort is made to process and ship in-stock items the day the order is received. Orders received after 2:00 P.M. PST time will ship the following business day. For urgent deliveries, please call to confirm shipping. A back order notification will be sent on any item that is not in stock. The QuickMedical web site automatically calculates shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the corrected amount results in a higher shipping fee of over $5.00, you will be contacted for approval prior to shipment. Many of our products ship factory direct. Some manufacturers require a minimum order and may charge for broken cartons. Some manufacturers will not ship less than a full case lot. Some bulky items may require an additional freight amount above what is shown in our system. In this case you will be notified ASAP. You will also have the option to cancel the order at that time.
Our standard return policy for most products is 30 days from the ship date, however QuickMedical has over 20 thousand items featured on the website. The return policy for each product may vary. On the product page view the return tab for the return policy related to the product you wish to purchase. Return summary on most items.
Customer is responsible for return shipping charges, unless the item is confirmed defective with the manufacturer. If any product is found to be defective, QuickMedical will promptly exchange and send a return label or UPS call tag for the return.
An RMA number is required on all returns. Call QuickMedical for an RMA number and instructions on how and where to return your order. All returns without an RMA number are subject to our 30 day return policy and may not be honored. If the return is honored, a 25% restock fee will be applied. If the return is not honored the item will be returned to the customer at their expense.
All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.
All items that are special ordered are non returnable. This will pertain to items with special color, size or alteration. QuickMedical will not be held responsible for items ordered with a special color not meeting customer requirement. Color swatches can be provided upon request.
All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.
Most returns do not get charged a restock fee. QuickMedical does not charge a restock fee, however, Some products that are drop shipped from the factory may be subject to a factory restock fee. These fees are determined by the manufacturer at the point of return. Call QuickMedical for more information.
All products carry a manufacturer's warranty against defects. The product warranty information can be found on the product information page on our website and / or inside the box or packaging. All products are covered by the manufacturer's standard warranty. Most products purchased through QuickMedical carry a 30-day money back guarantee. Simply call one of our sales associates to obtain a return authorization number and return the product in the original packaging to our warehouse. You will be credited the full purchase price upon receipt. Select items that are not covered by the 30-day QuickMedical money back guarantee include those that are exposed to bodily fluids like blood, breast milk, saliva, urine, sores or wounds. (see list)
(for items in stock, shipping via Ground Service from the QuickMedical warehouse, located in Issaquah, WA, USA.)
Orders drop shipped from the manufacturer's warehouse may experience longer transit times depending on the location of the manufacturer's warehouse.
QuickMedical offers expedited shipping for our customers' convenience. QuickMedical offers the ability to ship "In Stock" Next Day Air, 2nd Day Air, and 3rd Day Air. Note: Weekends and Holidays are not considered travel days (UPS will not deliver on the weekend). Expedited orders shipped on Friday: UPS Next Day Air shipped on Friday will be delivered Monday, 2nd Day Air will be delivered Tuesday, and 3rd Day Air delivered on Wednesday. FedEx delivers residential shipments on Saturday, but not on Monday. On Fridays only, UPS next day Saturday delivery might be available in your area, please call our customer service department for more details.
Due to technical or human error, QuickMedical cannot guarantee the ship day or delivery day on any expedited shipment. We recommend you call and consult with our customer service department to verbally communicate all expedited shipping requirements call 888-345-4858.
You have ordered an item that will ship directly from the manufacturer. The manufacturer’s ship date may vary due to inventory or production lead times. If your order will not ship within 12- 48 hours we’ll contact you via E-mail or phone and give you an approximate ship date once established. Most manufacturers inventory their products and will ship promptly. However, others have custom made products that require time to manufacture. If you have specific delivery requirements please contact QuickMedical’s customer service and we’ll try to accommodate your delivery needs.
99% of all shipping estimates generated by our online shopping cart are calculated correctly. If, however, it is determined that the final shipping amount is lower than what was originally calculated for your order, we will issue a credit to you for the difference. If it is determined that the final shipping amount is higher than what was originally calculated for your order, we will contact you, with the amount and the reason for the increase, to obtain your approval before adjusting your order's shipping charge. We will never increase your order's shipping amount without your prior knowledge and consent. If you feel the shipping estimate generated by our online shopping cart is too high, please contact one of our customer service representatives at (888) 345-4858. We will review the accuracy of your estimate to ensure that you will pay the lowest amount possible to receive your shipment, depending upon your choice of shipping options and requirements.
Credit Card Charge Backs happen when a customer requests a Charge Reversal with their credit card company. Most Charge Backs are due to unrecognizable transactions on the customer billing statement. Most credit card companies list the seller's phone number next to the charged amount on the customer's statement. Please call the number posted if you do not recognize the charge and a customer service representative will be happy to clarify the item(s) purchased.
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You may not copy, publish, distribute, create derivative works of, or commercially exploit the content of this Web site, or use this Web site for any other purpose.
By using the Web site, you agree that you will not do or attempt to do any of the following without our express written permission:
(1) use any robot, spider, scraper or other automated means to access the web site or extract data; (2) do anything that might bypass or circumvent measures employed to prevent or limit access to any part of the Web site or content on the Web site; (3) impose a significant burden on our infrastructure; or (4) interfere with the ordinary operation or business of our Web site.