Every effort is made to accurately pack and ship your order. Should you encounter a problem, please follow the instructions below.
The following items have return restrictions or are not returnable:
Special Order Items
Upholstered Items (ie: stools and tables )
Opened or defaced product
Product returned after 30 days of invoice
Products drop-shipped directly from the manufacturer
Freight Damage – Inspect your shipment
Thoroughly inspecting your order is CRITICAL. We recommend you check your order immediately while the driver is present. If there is damage to the packaging or to the internal contents, please have the delivery driver make appropriate notations before signing for the shipment. Promptly notify our returns department of any freight damage. If damage is concealed, you MUST:
1 - Notify us within 48 hours of receipt.
2 - Report damage in writing to firstname.lastname@example.org.
3 - Include pictures and a description of the damage so that we may file the appropriate paperwork.
4 - Retain all original packaging material and packing information to accommodate for possible freight inspection.
Credit for returned goods
In order to receive credit for in stock items shipping from QuickMedical, product(s) must be returned within 30 days of invoice, must be unopened, and in salable condition.
Customer is responsible for return shipping.
Special order items, upholstered items (i.e.: stools and tables), opened or defaced products, discontinued products, used instruments, expired products, and products returned after 30 days of invoice WILL NOT be returnable.
In case of customer error, credit issued for in stock items will be less a 25% restocking and freight costs.
Return policy for non-stock, special order, and or drop shipped items will be subject to the return goods policy of the manufacturer.
All returns must have a Return Goods Authorization number clearly identified on the shipment. All items returned in any other manner will not be processed.
Please email email@example.com or dial 888-345-4858 should you have questions about a return or to obtain a Return Goods Authorization number.
All products are new and warranted by the manufacturer. If you need specific product warranty information, call QuickMedical at 888-345-4858.